Refund policy

At POSITIVE PROTECT LTD, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it.

  • It must be unworn or unused, with tags, and in its original packaging.

  • You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at contact@activora.co.

Returns must be sent to the following address:

POSITIVE PROTECT LTD

192-194 Alder Road, Poole, England, BH12 4AX


We will provide you with:

  • A return shipping label

  • Instructions on how and where to send your package

Important: Items sent back without first requesting a return will not be accepted.

For any return-related questions, please email us at contact@activora.co.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if:

  • The item is defective

  • The item is damaged

  • You receive the wrong item

We will evaluate the issue and take the necessary steps to make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom products (e.g. personalized items, special orders)

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

Please contact us if you’re unsure about a specific item.

Exchanges

The fastest way to get what you want is to:

  1. Return the item you have

  2. Once the return is accepted, make a new purchase for the replacement item

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason — no justification required.

To qualify:

  • The item must be unworn or unused, with tags, in its original packaging

  • You’ll need the receipt or proof of purchase

Refunds

Once we’ve received and inspected your return, we’ll notify you if the refund has been approved. If so:

  • A refund will be issued to your original payment method within 10 business days

  • It may take time for your bank or credit card provider to process the refund

If more than 15 business days have passed since we approved your return, please contact us at contact@activora.co.